Return & Refund Policy

At Treasure Nook - EU, we are committed to providing quality products and ensuring they reach you in excellent condition. As a small and growing business, we appreciate your understanding of the following policy.

Returns

We do not accept returns for reasons such as change of mind, incorrect selection, or personal preference.

Refunds

Refunds or replacements will only be considered if your order arrives damaged due to shipping or transit.

To be eligible for a refund or replacement, you must:

• Notify us within 24 hours of receiving your order.

• Provide clear photographic or video evidence of:

  • The damaged product.

  • The original packaging, including any visible shipping damage.

  • Your order details or proof of purchase.

Requests submitted after 24 hours of delivery may not be eligible for a refund or replacement.

Assessment Process

Once we receive your claim and supporting evidence, we will review it and notify you of the outcome as soon as possible. If your claim is approved, we will offer either:

• A full refund to your original payment method, or

• A replacement product (subject to availability).

The resolution offered will be at our discretion based on the circumstances of the claim.

Non-Refundable Situations

Refunds or replacements will not be provided for:

• Change of mind.

• Incorrect orders placed by the customer.

• Minor imperfections that do not affect the product's functionality.

• Damage resulting from misuse, improper handling, or failure to follow product care instructions.

• Claims submitted more than 24 hours after delivery.

Contact Us

If your order arrives damaged, please contact us within 24 hours of delivery with your order number and supporting evidence. We will work with you to resolve the issue as quickly as possible.

Thank you for supporting our small business. Your understanding and trust mean a great deal to us.